Smartwood Solution Privacy Policy

Privacy Policy for Smartwood.ai

Effective Date: October 2024

At Smartwood.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information. By using or accessing our Services in any way, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Please remember that your use of Smartwood’s Services is also governed by our Terms of Use, which incorporates this Privacy Policy. Any terms not defined in this Policy are as defined in the Terms of Use.

What Does This Privacy Policy Cover?

This Privacy Policy applies to all personally identifiable information (“Personal Information”) collected through your use of our Services, including Smartwood.ai. However, it does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage. We collect various types of Personal Information from users, described below, and use it to personalize, provide, and improve our services, create user accounts, and communicate with you.

Information We Collect

1. Information You Provide to Us:You may provide us with certain Personal Information, such as your name, email address, phone number, and physical address, by filling out forms on our website, requesting services, or communicating with us. This information helps us respond to your requests, manage your account, and provide our Services to you. Additional details, such as your property’s location or description, may be requested when booking a consultation.
2. • Communications: If you’ve provided us with your email address, we may send you updates or promotional emails. You may opt out by following the “Unsubscribe” link in these emails.
   • Recorded Calls: For quality assurance, some phone calls with us may be recorded. You will be notified at the beginning of a call if it is being recorded.
3. Information Collected Automatically:When you interact with our Services, we automatically receive and log information from your device, such as IP address, browser type, and device identifiers. This may include location information and browsing history. We may use cookies or similar technologies to recognize your device and to analyze how our Services are used.
4. User-Generated Content:When you submit reviews or public comments on our website, we collect any information you provide, which will be publicly accessible. Please use discretion when sharing Personal Information in public areas.

How We Use Your Information

We use your Personal Information to improve, personalize, and expand our Services. This may include:

• Facilitating bookings, consultations, and project requests
• Responding to customer service inquiries
• Personalizing your experience on our site
• Sending you updates and promotional content
• Conducting market research to improve our offerings

Sharing of Personal Information

We may share Personal Information with third parties under the following circumstances:

1. Service Providers and Agents:We may employ other companies to perform functions on our behalf, such as payment processing or customer support. They only receive information necessary to perform their specific tasks.
2. Business Transfers:In the event of a merger, acquisition, or asset sale, user information may be one of the transferred assets. Any third-party acquirer will be required to honor the commitments we’ve made in this Privacy Policy.
3. Legal Requirements and Protection of Rights:We reserve the right to disclose Personal Information to comply with legal obligations, enforce our Terms of Use, or protect the rights, property, or safety of Smartwood, our users, or others.

Security of Your Personal Information

We use various security measures, including SSL encryption, to protect your data. While we work hard to secure your information, no system is entirely foolproof, and we cannot guarantee absolute security.

Accessing and Updating Your Information

You may contact us to review, update, or delete your Personal Information by emailing contact@smartwoodsolution.com. Some information may remain in our records to fulfill legal or business obligations.

Your Privacy Choices

• You may choose not to provide certain information, but this may limit your ability to use some features of our Services.
• You may unsubscribe from promotional emails by clicking “Unsubscribe” in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website, and we encourage you to review it regularly. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at contact@smartwoodsolution.com.

Last Updated: October 2024